At a show stopping event on June 22nd 2017, Multicultural Aged Care Inc officially unveiled their new brand to eager locals, clients, staff and health care stakeholders. The organisation is now known as ‘Multicultural Care’ to meet their objective to provide culturally-tailored care to everyone in the multicultural community, not just aged care recipients.
“As we are now a registered NDIS provider. This rebranding was crucial to ensuring local people with a disability felt we could meet their care needs,” said Multicultural Care CEO, Dr Rosy Walia.
“Becoming ‘Multicultural Care’ means we can continue to meet the aged care needs of multicultural communities in inner west, south west and south east Sydney, but also fill the gap being left by the lack of culturally-tailored disability care.”
Speakers at the rebrand launch event included Christine Regan, Senior Project Officer for the Rights Project for People with Disability, and Luis Moreno, NDIS Community Information and Promotion Officer from Multicultural Disability Advocacy Association of NSW Inc.
During his speech, Mr Moreno spoke about the impact culturally-tailored care has on culturally diverse clients.
“I was part of the first team that was ever called to provide translation services for a client. By overcoming the language barriers, we helped the client and service provider effectively determine the needs of the client and helped both parties understand one another. It opened my eyes to how important linguistic services are in providing effective care,” Mr Moreno said in his speech.
Christine Reagan pointed out the low NDIS participations rates from multicultural people and said service providers like Multicultural Care are key to improving these statistics.
“ABS data shows approximately 20% of Australians are from non-English speaking countries, yet only 4.2% of NDIS participants identify as being from culturally and linguistically diverse backgrounds. Participation is unacceptably low,” said Ms Reagan.
Multicultural Care caters to people from over 40 different language groups and hopes their new branding and services appeal to local multicultural people who require assistance to live fulfilling lives in their homes.
“We wanted a brand that showed we are inclusive of everyone, no matter what your cultural background, as well as something that showed our dedication and focus on customer-centric, caring services,” said Dr Walia. “I think we’ve managed to achieve that with the united symbolism the branding depicts.”
Multicultural Care will now begin helping families of multicultural people with a disability who are finding language barriers an issue when trying to navigate NDIS services, as well as those who wish to have bilingual care workers work with them to integrate cultural values and practises into their care plan.
For further information please contact: Dr Rosy Walia | (02) 9718 6199 | www.multiculturalcare.com.au
Multicultural Care has provided media with access to event photography and a short animation which explains the meaning behind their logo. Assets can be used in online and offline media publications. Please follow this link to access these resources: https://spaces.hightail.com/space/ENQmsmML3X
Multicultural Care has been meeting the care needs of multicultural communities across the inner west, south west and south east Sydney regions for over two decades.
We pride ourselves on not only delivering customer-focused and industry recognised in-home care services, but also 100% culturally-tailored services. Unlike most other providers, we understand cultural identity should be foremost considered and cultural needs directly integrated with care requirements.
We are not limited to one specific type of care, but rather offer a range of services which improve health outcomes and quality of life for people of all cultural backgrounds. Our clients are matched with culturally and linguistically appropriate staff who form part of the overall care team, in many cases becoming part of the family.
SERVICE AREAS INCLUDE:
- Inner West Sydney
- Inner West Council
- Burwood Council
- City of Canada Bay Council
- Strathfield Council
- South West Sydney
- Canterbury-Bankstown Council
- Fairfield Council
- Liverpool Council
- Campbelltown Council
- Camden Council
- South East Sydney
- Bayside Council
- Georges River Council
- Randwick City Council
- Waverly Council
- Woollahra Municipal Council
- Rockdale City Council
- City of Sydney