How to access a Home Care Package (HCP)

Home Care Packages (HCPs) 

Home Care Packages are funded by the Government and are available to any person assessed as eligible by the Aged Care Assessment Team (ACAT).

Stage 1

Call ACAT (Aged Care Assessment Team) on 1800 200 422 to lodge your interest in receiving a home care package.

Stage 2

Our specialist care coordinator team receives your homecare enquiry (either through a referral from My Aged Care or privately for self-funded individuals). We will discuss with you your specific care requirements, goals and preferences. We will provide information on the package services that are available to you depending on your level of care needs and costs.

Stage 3

We will arrange for a member of our specialist care coordinator team to visit you and carry out a comprehensive care assessment of your care needs, including a risk assessment to ensure your safety. Following this visit, a fully costed care package will be offered.

Stage 4

We will finalise your care package and develop your plan with you and your family, making sure you are happy with every aspect.

Stage 5

We will identify a suitable staff member to support you and arrange for you to meet them to ensure that all of your needs are discussed based on your wishes and care plan. If any additional allied services such as physio, podiatry or nursing service is required to support your care requirements, this will also be coordinated.

Stage 6

Your service commences and a monthly statement is sent to show services received and how your budget is allocated.

To learn more about this program and other services please contact us on 9718 6199 to discuss your support needs.