Our Vision, Purpose and Values

Our Vision

Our vision is to provide culturally sensitive and exceptional, empowering home care so people can live life to the full and we deliver peace of mind to their families and carers. 

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Our Purpose

  • Multicultural Care provides a range of culturally specific direct care services to individuals from a range of diverse backgrounds  
  • We make time to get to know you, and create care plans that are fit for your cultural, spiritual, physical, emotional and social needs and goals. 
  • We work in partnership with you, your family, your community and healthcare professionals. 
  • We invest in our people to bring you skilled care professionals you can have confidence in. 
  • We ensure we operate a sustainable business that optimises our people and our physical and financial resources effectively and efficiently. 

Our Values

  • People focusA caring service starts with caring people, therefore we strive to select, develop and support the highest quality care professionals. 
  • Customer focus and innovationWe continually strive to match our services to the evolving needs of our consumers and the community. 
  • Inclusiveness We inclusively care for and show kindness for all our diverse community. We encourage the sharing of different perspectives and ideas. We seek to meet the needs of all people through Multicultural Care or partnering with another organisation. 
  • Integrity Our clients, consumers, their families and the multicultural community in general, expect that we will operate ethically and treat everyone with respect. We will be transparent in our dealings, honour our commitments and provide them with services that not only meet their needs but also represent value for money. 
  • AccountabilityWe say what we mean and do what we say. We are mindful of our responsibility to the community in general and will always act as a responsible provider of care services to culturally diverse communities. 
  • CollaborationWe work collaboratively with a broad network of stakeholders and partners to deepen our connections and strengthen our social impacts.