Supporting your independence at home and beyond
Home Care Package and Short-term Restorative Care services are now combined under the Government’s new Support at Home program. This reform brings 8 new classifications for ongoing services and 4 classifications for people transitioning from the Home Care Packages Program. Each classification will have a specific budget for participants to access services. These will depend on your individual situations e.g. whether you are a full or part pensioner or self-funded retiree. Older people applying for Support at Home services will first need to be assessed by My Aged Care.
Available services are classified under three different service categories; Clinical Supports, Independence, and Every Day Living.
Frequently Asked Questions
What is the Support at Home Program?
Support at Home is the new name for the in-home packaged care services you may already be receiving from us. It will combine services from the current Home Care Package Program and Short-Term Restorative Care programme.
Can I still adjust my care package?
Yes. Multicultural Care is committed to providing you with continued flexibility to meet your assessed care needs.
Will I still receive my current HCP services?
Yes. You will continue to receive care and services as agreed with Multicultural Care. Any HCP funds not spent will still be accumulated and rolled into the next financial year. From November 1 HCP and STRC services will be combined under the new Support at Home program with up to 8 levels of service offerings.
What services are available under Support at Home?
| Clinical Supports: Specialised services to maintain or regain functional and/or cognitive capabilities | Nursing, most allied health, nutrition, care management and restorative care management |
| Independence: Support to manage activities of daily living and loss of skills or function to live independently | Personal care, social support & community engagement, therapeutic services, respite, transport, assistive technology, home modifications |
| Everyday Living: Support to keep your home in a liveable state and support your independence at home | Domestic assistance, shopping assistance, home maintenance (including light gardening) & home repairs, and meals (preparation and/or delivery) |
Am I a Grandfathered or Hybrid client?
The Australian Government has made the decision to categorise people receiving aged care services as either Grandfathered or Hybrid clients. If you were approved for your Home Care Package on or before 12 September 2024, you are considered Grandfathered and will move to the Support at Home program on 1 November 2025.
If you were approved for your Home Care Package after 12 September 2024 – you are considered a Hybrid client.