Frequently Asked Questions
The Australian Government has announced the Support at Home program will commence on 1 November 2025. Over the next four months you will receive regular updates to help understand these changes, and what you might need to do as a participant or as a registered representative.
Latest updates for Multicultural Care clients
- Download letter sent to clients approved for a home care package on or before September 12 2024
- Download letter sent to clients approved for a home care package after September 12 2024
What is the Support at Home Program?
Support at Home is the new name for the in-home packaged care services you may already be receiving from us. It will combine services from the current Home Care Package Program and Short-Term Restorative Care programme.
Will I still receive my current HCP services over the next four months?
Yes. For the next four months you will continue to receive care and services as agreed with Multicultural Care. Any HCP funds not spent will still be accumulated and rolled into the next financial year.
Can I still adjust my care package?
Yes. Multicultural Care is committed to providing you with continued flexibility to meet your assessed care needs.
Can I do anything to prepare for November?
Yes. You can call My Aged Care on 1800 200 422 to check who is currently listed as your representative and familiarise yourself with the proposed new Registered Supporter roles and responsibilities.
It’s August now, what should I do?
Start thinking about changes you might want to make to your level of care and potential funding. This will ensure your new care agreement meets your needs. It is a Government requirement for you to sign a new agreement and we will contact you in September to start this process.
Am I a Grandfathered or Hybrid client?
The Australian Government has made the decision to categorise people receiving aged care services as either Grandfathered or Hybrid clients. If you were approved for your Home Care Package on or before 12 September 2024, you are considered Grandfathered and will move to the Support at Home program on 1 November 2025.
If you were approved for your Home Care Package after 12 September 2024 – you are considered a Hybrid client.