Translation
Everyone deserves to be heard.
Speak to someone who understands.
A small guarantee
From Gardening to Laundry, and Groceries too,
Physio, Chiro, or choosing the right shoe –
we’ll help you find what you need,
a small guarantee, from us to you.
Who’s eligible for home-care?
If you’re over 65 and living in Australia – you are likely eligible for free or subsidised home care services. How good! Duō hǎo a! Kam hu jid! Queu beuno! Thật tốt!
What type of help can I get?
Depending on your situation and financial status, you could start receiving daily personal care, private travel to appointments, help with cooking and shopping, physiotherapy and occupational therapy and even supported community activities and outings to stay connected and meet new people.
Why choose Multicultural Care?
We’ve been working with thousands of families across Sydney for over 30 years, so we know what works. With support teams speaking more than 21 languages, you will be introduced to someone that will listen carefully and take the time to understand your needs.
Clinical Support to keep you comfortable.
You pay nothing
Example services
Nursing Care
- Registered or Enrolled nurse visits to your home
- Customisable health care products from pharmacies and hospitals
- Oxygen devices (via Services Australia)
Allied Health And Other Therapeutic Services
- Physiotherapy
- Occupational Therapy
- Exercise Physiologist
- Speech Pathologist
Care Management
A dedicated care partner to help plan and prioritise services
Independence support to help you stay active, connected, and in control.
Your Contribution
5% - 50%*
Example services
Personal Care
- Help with showering and dressing
- Support with self-administration of medication
- Continence management
Social Support And Community Engagement
- Group social support
- Individual social support
- Accompanied activities
- Cultural support
Respite
- Support for carers so they can have a break
- Group or individual care at home or in the community
Transport
- Help getting to and from activities and appointments
- Individual and group transport services
Assistive Technology And Home Modifications
These are assessed and funded separately by the Commonwealth, based on your individual circumstances. Contact us for more details.
- Assistive technology: Hearing aids, Voice assistance devices, Prosthetics, Safety necklaces and Watches for slip and trip monitoring
- Home modifications: Grab rails, Non-slip flooring, Wheelchair ramps.
Every day living support for those little things that make a big difference.
Your Contribution
17.5% - 80%*
Example services
Domestic Assistance
- Help with making beds, ironing and laundry
- Help with cleaning, dusting, vacuuming and mopping
Home Maintenance & Repairs
- Gardening like lawns, hedges and pruning
- Assistance with home maintenance and repairs
- Essential minor repairs like cleaning gutters, installing rails and ramps
Meals
- Help with meal preparation in your kitchen
- Support with grocery shopping
Understanding funding levels
There are eight levels of potential funding opportunities available depending on your care needs and pension status. Read more about Wendy, Emad or Jan to see which level might suit best.
| Classification | Quarterly budget | Annual amount |
|---|---|---|
| 1 | $2,682.75 | $10,731.00 |
| 2 | $4,008.61 | $16,034.45 |
| 3 | $5,491.43 | $2,165.70 |
| 4 | $7,424.10 | $29,696.40 |
| 5 | $9,924.35 | $39,697.40 |
| 6 | $12,028.58 | $4,814.30 |
| 7 | $14,537.04 | $58,148.15 |
| 8 | $19,526.59 | $7,806.35 |
| End-of-life | Up to $25,000 over a 3-month period (with 16 weeks to use the funds) |
| Restorative Care | Receive an extra budget of about $6,000 (or up to $12,000 if required) |
Assistive technology (grab rails, wheelchair access, hearing aids, motion necklaces etc.) services are assessed and funded separately – Speak to a care advisor for more details.
Download Most Commonly Charged Prices (Nov – Dec 2025).
For informational purposes only
True local
Andreas' Story
As the proud owner of a Greek biscuit shop, he was known for his kourabiedes – a buttery shortbread dusted with sugar, that brought joy to generations of local families. One of those families ran the milk bar next door, and as a child, Rouba (Multicultural Care) remembers pressing her nose against the shop window, waiting for her father to buy her and her siblings a treat.
Speak with a Care Advisor
(02) 9718 6199
We service suburbs across metro and greater Sydney.
Fill the form and a care advisor will call you back at an appropriate time.
Our five Promises...
We will provide sensitive care that considers your cultural necessities, regardless of your background
We will always keep you informed and involved
If your dedicated care partner isn’t available, someone else from our team will be here to assist you
Our services are 100% compliant and we will participate in frequent checks in line with Australian Government regulations
We will always respect your care needs as they evolve, with regular monthly check ins with a care partner.
FAQs
What is the Support at Home Program?
Support at Home is the new name for the in-home packaged care services you may already be receiving from us. It will combine services from the current Home Care Package Program and Short-Term Restorative Care programme.
Can I still adjust my care package?
Yes. Multicultural Care is committed to providing you with continued flexibility to meet your assessed care needs.
Will I still receive my current HCP services?
Yes. You will continue to receive care and services as agreed with Multicultural Care. Any HCP funds not spent will still be accumulated and rolled into the next financial year. From November 1 HCP and STRC services will be combined under the new Support at Home program with up to 8 levels of service offerings.
What services are available under Support at Home?
| Clinical Supports: Specialised services to maintain or regain functional and/or cognitive capabilities | Nursing, most allied health, nutrition, care management and restorative care management |
| Independence: Support to manage activities of daily living and loss of skills or function to live independently | Personal care, social support & community engagement, therapeutic services, respite, transport, assistive technology, home modifications |
| Everyday Living: Support to keep your home in a liveable state and support your independence at home | Domestic assistance, shopping assistance, home maintenance (including light gardening) & home repairs, and meals (preparation and/or delivery) |
Am I a Grandfathered or Hybrid client?
The Australian Government has made the decision to categorise people receiving aged care services as either Grandfathered or Hybridclients. If you were approved for your Home Care Package on or before 12 September 2024, you are considered Grandfathered and will move to the Support at Home program on 1 November 2025.
If you were approved for your Home Care Package after 12 September 2024 – you are considered a Hybrid client.
Our care partners and support staff speak over 21 languages. Regardless of your cultural background or needs, we can guarantee a culturally safe and appropriate service experience.
Level 2, Suite 2.01
16-24 Elsie Street,
Burwood NSW 2134
(02) 9718 6199
Multicultural Care acknowledges the Traditional Custodians of the Country and recognises their ongoing connection to the land, sea, culture, and community. We pay respect to the past, present, and emerging Elders, and with gratitude, we celebrate the collective wisdom of our diverse community.
