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Who we are

Multicultural Care has been meeting the needs of multicultural communities across many regions of Sydney for over three decades. As a leading not-for-profit provider of culturally and linguistically tailored services, we empower our clients to live independent, fulfilling lives for as long as possible.

We are funded by the NSW and Federal Governments to deliver care services to older people and, through the National Disability Insurance Scheme (NDIS), to people of all ages who live with disability.

We offer care to all people regardless of cultural background, religious denomination, and gender, including Culturally and Linguistically Diverse (CALD) individuals, Aboriginal and Torres Strait Islander (ATSI) people, people with disabilities and people of diverse genders and sexualities (LGBTIQA+).

Our 100 per cent person-focused approach helps clients continue to live in their own homes – the way they want to – for the longest possible period of time. We believe the ability to live independently, with appropriate support, is a vital factor in people’s wellbeing and fulfilment – even more so for people who may face additional life challenges due to language and cultural differences.

Multicultural Care understands the importance of great staff. We carefully select and train our team members to provide clients with the most optimal care. Each staff member embodies and delivers on our organisational values of customer focus, inclusiveness, fairness, integrity, accountability, innovation, collaboration and equality. We are committed to matching each client, where possible, with a member of staff who not only has a rich understanding of their cultural heritage, but also fluency in their mother tongue.

Whether you speak Mandarin or Swahili, celebrate Ramadan or Diwali — we are here to be your partners in care.

Our vision

To be Sydney’s foremost provider of home health care services, delivering tailored and respectful care to all communities.

Our mission

Multicultural Care is committed to empowering individuals to live their best lives at home by fostering meaningful connections, promoting independence, and ensuring safety and security.

Our mission is to provide comprehensive home health care services that cater to diverse needs and expectations, delivered with compassion, respect, and personalised care. We aim to be the trusted partner individuals can rely on to support them in thriving in their chosen lifestyles.

Our values

People focus

A caring service starts with caring people, therefore we strive to select, develop and support the highest quality care professionals.

Customer focus and innovation

We continually strive to match our services to the evolving needs of our consumers and the community.

Inclusiveness

We inclusively care for and show kindness for all our diverse community. We encourage the sharing of different perspectives and ideas. We seek to meet the needs of all people through Multicultural Care or partnering with another organisation.

Integrity

Our clients, consumers, their families and the multicultural community in general, expect that we will operate ethically and treat everyone with respect. We will be transparent in our dealings, honour our commitments and provide them with services that not only meet their needs but also represent value for money.

Accountability

We say what we mean and do what we say. We are mindful of our responsibility to the community in general and will always act as a responsible provider of care services to culturally diverse communities.

Collaboration

We work collaboratively with a broad network of stakeholders and partners to deepen our connections and strengthen our social impacts.

Our people

Our team members are key to our success as a service organisation. Multicultural Care is proud to have a talented and dedicated group of qualified people who look after day to day operations.

Our team is made up of qualified male and female staff from different cultural backgrounds. The majority of our staff speak another language in addition to English. Collectively, they can communicate in over 25 languages. Our Care Advisors can provide you with an individualised service to suit your cultural and language needs and preferences.

The Leadership Team

Rosy Walia

CEO / Company Secretary

Dr. Rosy Walia brings over two decades (25 years) of senior management and non-executive director experience within the community and health sectors. For the past 17 years, she has served as the CEO and Company Secretary of Multicultural Care (MC), a leading provider of culturally tailored home and community-based support services for the elderly, individuals with disabilities, and their caregivers. During her tenure, Dr. Walia has demonstrated an unwavering commitment to person-centred care, strategic vision, and robust risk management. Her leadership has been pivotal in advancing the organisation’s mission, ensuring high-quality service delivery and fostering strong stakeholder relationships.

Before joining Multicultural Care, Dr. Walia played a key role in advocating for quality management within the community and health sectors. As the State Manager for NSW/ACT at a national accrediting body, she championed the implementation of quality standards, significantly enhancing healthcare delivery across the sector.

Dr. Walia’s expertise extends beyond management roles. She has held numerous representative and advisory positions, including her appointment to the Workforce National Committee of the National Disability Services (NDS) Board in 2020, which was later changed to the Community of Practice. From 2011 to 2023, she contributed to the Community Care Advisory Committee of Aged & Community Services Australia (ACSA, now ACCPA) and held a position on the NSW Division Council of ACSA from 2019 to 2023. She was elected as a member of the NSW Divisional Committee of NDS in 2019 and re-elected in 2022.

In addition to her sector leadership, Dr. Walia has served on numerous not-for-profit boards and advisory groups. Since 2021, she has been a member of the Home Care Package (HCP) Program Assurance Reference Group of the Department of Health and Aged Care, as well as the Aged Care Stakeholder Working Group of Services Australia. Her insights were sought during the 2018 Providers Roundtable on the Royal Commission into Safety & Quality of Aged Care, and she contributed to the Australian Aged Care Quality Agency Standards Guidance Reference Group.

A recognised authority in multicultural service delivery, Dr. Walia received the prestigious Cultural Diversity Scholarship from the Australian Institute of Company Directors (AICD) in 2016 and participated in its selective Boardroom Mastery pilot in 2019. She is a regular presenter at industry conferences, where she shares her insights on multicultural services, aged care, and community-based support. Regularly consulted on social policy and program design, she continues to advocate for collaboration across diverse stakeholders to achieve meaningful outcomes. Dr. Walia’s exceptional relationship-building skills and her passion for multiculturalism are at the core of her professional journey, reflecting her belief that strong public relations are essential for impactful service delivery.

Darrell O’Loughlin

Manager Client Services

Darrell O’Loughlin is a highly experienced Senior Manager with over 27 years of expertise in the Disability, Aged Care, and corporate sectors. He has an excellent record in operational and human resource management turnaround, consistently producing best practice results that meet world standards. He has played a pivotal role in promoting business growth within the community by engaging with stakeholders, strategic business partners, and referral sources.

He has ensured that services are delivered in compliance with NDIS and Aged Care Quality and Safeguards Commission standards, as well as meeting accreditation standards and contractual obligations. Darrell is also known for his dedication to coaching and mentoring team members, fostering a culture of continuous improvement and excellence. 

For the past two years, Darrell has been with Multicultural Care where he has successfully restructured the Client Services Division. This restructuring has led to significant growth in both the client base and the support staff. His team of 23 dedicated staff members consistently uphold the highest standards of service quality for their clients. As Darrell and his team look forward to the new financial year, they are particularly excited about the new aged care reforms being introduced in July 2025. With his extensive experience and commitment to excellence, Darrell is poised to continue driving positive outcomes and high-quality care at Multicultural Care.

Barry Cowling

Quality Compliance and Risk Manager

Barry Cowling is a Registered Nurse (List A) with postgraduate qualifications in Infection Control from Sydney Hospital, a Post Graduate Dementia Program for Registered Nurses from Age Concern Pty Ltd, an Advanced Diploma in Management from TAFE NSW – Western Sydney Institute, and a certification in Understanding Vaccines and the National Immunisation Program. 

Throughout his career, Barry has specialised in aged care, palliative care, and infection control, bringing extensive experience and expertise to these critical areas. As the Quality Compliance and Risk Manager at Multicultural Care, his primary responsibility is to ensure that the organisation’s services adhere to regulatory requirements and internal policies related to quality and risk management. This role is vital in guaranteeing that the care and services provided to consumers and participants in their homes meet the highest standards of safety, quality, and compliance. 

His focus areas include ensuring Multicultural Care complies with relevant laws, regulations, and standards specific to home care; identifying, assessing, and mitigating risks that could impact the quality and safety of home care services, and developing and implementing quality assurance programs and processes to maintain high standards of care. Barry also conducts internal audits and coordinates external audits to evaluate compliance with home care quality standards and regulations. 

He creates and updates policies and procedures to align with regulatory changes and Multicultural Care’s goals in the home care sector. He also provides training and education to staff on compliance and quality standards. Barry promotes a culture of continuous improvement by analysing data, identifying areas for improvement, and implementing corrective actions. He is dedicated to ensuring that Multicultural Care continues to provide exceptional care and services, fostering a safe and high-quality environment for all our consumers and participants.

Wasantha K B Arachchige, OBE

Corporate Services Manager

With over 25 years of experience in finance, Wasantha has honed his expertise across diverse sectors, including aged care, financial institutions, airlines, and automotive dealership. He has demonstrated his proficiency in implementing change through culturally sensitive and people-centric leadership, which has driven transformative results in not-for-profit organisations, multinational corporations, government agencies, state-owned enterprises, and non-government organisations.

Holding a Bachelor of Commerce with majors in Accounting and Management from the University of Sri Jayawardenepura and a Degree Conversion Certificate from the University of Sydney, Wasantha has a solid educational foundation complemented by professional qualifications as a CPA and Chartered Accountant. Notably recognised as an Officer of the Most Excellent Order of the British Empire (OBE), his leadership has extended to roles such as Honorary Consul for Sri Lanka in Papua New Guinea and Special Committee Member for an investigation into Sri Lankan Airlines Limited.

As Corporate Services Manager at Multicultural Care, Wasantha has played a pivotal role in establishing key operational divisions and driving a significant turnaround in financial performance. This role involves overseeing multiple departments, enhancing service delivery, and guiding compliance with evolving Aged Care regulations.

Wasantha also previously served as Director and Board Chairman of The Finance Company PLC in Sri Lanka, Managing Director at the Independent Public Business Corporation in Papua New Guinea, CEO of Air Niugini Limited, and CFO at Toyota Tsusho (PNG) Ltd.

Why choose Multicultural Care?

When you choose Multicultural Care we will ensure you benefit from choice and flexibility. Multicultural Care prides itself of tailoring services to meet the needs of clients, matching carers with clients based on language and cultural needs. 

  • Our priority is for the client to remain healthy and happy in their own home within their own community and ensure that language and culture is not a barrier.
  • When you choose us you will be assigned a Care Advisor who will work with you to design a care plan and conduct regular assessments to make sure you are happy with the services.
  • Our qualified and dedicated Bilingual Support Staff are matched will you based on cultural and language needs.
  • Over 90% of our staff speak another language, this includes our office staff.
  • All our Bilingual Support Staff are our employees and trained to ensure a high standard of care is provided.
  • We take the time to get to know you, your family and/carer.

The board

Emanuel Valageorgiou

Chair; Member, Finance & Audit and Risk & Compliance Committees

Emanuel Valageorgiou joined the Board in 2007 and is currently the Chair, having also served for several years as Secretary. He is an experienced not-for-profit (NFP) board director and was formerly a senior executive with TransGrid. Until recently he provided human resources and change management consulting services to not-for-profits and small businesses. 

He has extensive experience in voluntary organisations dealing with multicultural issues, aged and disability care, youth, and sport. Emanuel has been a Director of the Ethnic Communities’ Council of NSW since 2005, serving as Secretary and Chair and is currently its Treasurer. He was appointed Treasurer of the Federation of Ethnic Communities’ Councils of Australia in 2022. Emanuel is President of the Samian Brotherhood of Sydney & NSW and a Founding Director of Hurstville Glory Football Club.

Diana Chang

Member, Risk & Compliance Committee

Diana Chang joined the Board in 2019. Diana has over 35 years’ experience as a commercial litigation lawyer and has been consistently recognised as a leading and recommended practitioner in litigation and alternative dispute resolution in Australia. She has been a partner in commercial law firms including a founding partner of a leading corporate boutique law firm and Office Managing Partner and Practice Leader in the Sydney office of Clifford Chance a global law firm.

Throughout her career Diana steered and actively contributed to community engagement and social justice initiatives of the firms she worked at. Between 2016-2017 she was a Member of the NSW Law Society Diversity and Inclusion Committee whose role is to promote diversity, equality, and inclusion in the legal profession. She was also a part-time member of the Australian Takeovers Panel for six years. She is a graduate of the Australian Institute of Company Directors. Diana is also the Vice President and Secretary of South West Sydney Legal Centre.

George Margelis

Chair, Consumer/Participant Engagement Committee; Member, Risk & Compliance Committee

George Margelis is a medical practitioner who has been deeply involved in technology for the last 30 years. Originally trained as an optometrist, he started tinkering with computers in 1981 when he bought his first PC, a Sinclair ZX80, before going back to medical school to complete his training at the University of Sydney. He was Chief Information Officer (CIO) of a private hospital group, as well as managing an innovative software development team that produced a personal health record for Australians ten years before My Health Record was launched. 

He joined Intel in 2005 and then Intel-GE Innovations. In 2013 George was appointed an Adjunct Associate Professor at the University of Western Sydney with the TeleHealth Research & Innovation Laboratory (THRIL). In 2014 he was appointed to the IT in Aged Care Hall of Fame for his work in the use of technology in aged care. In 2019 he took on the role of Independent Chair of the Aged Care Industry Information Technology Council.

Liang Joo Leow OAM

Chair, Risk & Compliance Committee

Liang Joo Leow joined the Board in 2018. He is a medical professional with a passion for clinical as well as corporate governance and is currently a Specialist Advisor at the Therapeutic Goods Administration. He is a graduate of the Australian Institute of Company Directors and an Associate Fellow of the Royal Australasian College of Medical Administrators. He conducts academic research in clinical medicine and in linguistics and has studied at four Australian universities. 

Liang Joo holds tertiary qualifications in public health, tropical medicine, information technology and linguistics; and won the inaugural James Cook University Outstanding Young Alumni Award and the inaugural Australian Institute of Interpreters and Translators Award for Excellence in Interpreting. He received an Alumni Achievement Award from the University of New England in 2019, where he is currently undertaking a PhD. His multicultural and language experience includes subtitling at the Special Broadcasting Service, examining for the NSW Board of Studies and the National Accreditation Authority for Translators and Interpreters, and interpreting at international negotiations between heads of state.

Tracy Harber

Member, Finance & Audit Committee

Tracy Harber joined the Board in 2022, bringing experience as a director from the NFP sector through her work with St Anthony’s Family Care and Music Teachers Association, Australia. She works part-time at Google Australia in the sales and marketing function, advising the financial sector on digital advertising and tech. She volunteers with ADHD Australia in their marketing, Wesley Mission as a mentor/respite carer, and teaches ethics at her children’s school. 

She has an Associate of Music, Australia; Bachelor of Accounting; Masters of Arts (International Studies), CPA, and GAICD. As part of her Masters she majored in French and Cultural Studies and achieved a High Distinction for her thesis “To Strike a Balance: The Balance of Power between Public Sector Unions, Strikes, and the French Government in Modern French Society”. Her opinion pieces have been published in AdNews and ninemsn.

Melody Liang

chair, Finance & Audit Committee

Melody joined Multicultural Care’s Financial & Audit Committee as Chair in 2023 and the Board in July 2024. She is an experienced global investment professional with a strong background in consulting, business development, client relationships, and financial management. Currently, Melody serves as a Senior Consultant at Russell Investments, where she offers comprehensive investment advice to the superannuation, higher education, and for-purpose sectors.

Melody is a CFA Charterholder and sits on the CFA Society Australia’s Diversity Committee. Additionally, she is the Deputy Chair of Downright Excellent, a UK-based charity dedicated to supporting children with Down syndrome, their families, and carers.

Mona Thind

Mona Thind joined the Board in 2024.  She is an experienced director at eHealth NSW, a division of NSW Health. She has been working in the health sector since 2007, in the digital space to enable an integrated health system to improve health experience and quality health outcomes.

Mona is a strong leader with effective communication, collaboration, influencing and decision-making skills. She is confident, positive, and approachable with a passion to improve the wellbeing and health outcomes for NSW.

Having worked for NSW Health for approximately 12 years, in her current senior leadership position is driving digital transformation across NSW Health. Leading the Strategy and Innovation team, Mona works collaboratively with all NSW Health organisations to deliver strategies that enables digital transformation.

Culturally sensitive aged care is crucial to her because it ensures that individuals receive care that respects and honours their cultural backgrounds, traditions, and values. As our society becomes increasingly diverse, recognising and addressing the unique needs of different cultural groups enhances the quality of life for elderly individuals, promoting their dignity and comfort. She would like to continue to also fosters a sense of belonging and community, reducing feelings of isolation and improving mental well-being. By advocating for culturally sensitive care, she aims to create an inclusive environment where all elderly individuals feel understood, valued, and supported in their later years. She is currently the inaugural chair of the diversity and inclusion council at eHealth NSW.

In the past, she has volunteered with the Cancer Council of Australia to raise awareness of cancer. Current actively promoting Movember, especially around men’s mental health, participating in Act for Kindness to raise awareness of the plight of Syrian refugee, and an LGBTQIA+ ally with Amnesty International.

Outside of work, Mona is a keen amateur photographer, enjoys a spot of writing and the occasional piece art, as well as cooking up a storm of disaster in the kitchen for her family, which she hopes one day AI will learn to clean her kitchen and do her laundry.

Our services areas

Inner West Sydney

  • Abbotsford
  • Annandale
  • Ashbury
  • Ashfield
  • Balmain
  • Belfield
  • Belmore
  • Birchgrove
  • Burwood
  • Campsie
  • Canterbury
  • Chiswick
  • Concord
  • Croydon
  • Croydon Park
  • Drummoyne
  • Dulwich Hill
  • Earlwood
  • Enmore
  • Five Dock
  • Glebe
  • Haberfield
  • Hurlstone Park
  • Homebush
  • Lakemba
  • Leichhardt
  • Marrickville
  • Mortlake
  • Narwee
  • Petersham
  • Punchbowl
  • Riverwood
  • Roselands
  • St Peters
  • Strathfield
  • Tempe
  • Wiley Park

South East Sydney

  • Allawah
  • Arncliffe
  • Alexandria
  • Bardwell Park
  • Beverly Hills
  • Bexley
  • Bexley North
  • Blakehurst
  • Bondi
  • Botany
  • Carringbah
  • Carlton
  • Chifley
  • Cronulla
  • Darlinghurst
  • Erskineville
  • Gymea
  • Hurstville
  • Jannali
  • Kensington
  • Kingsgrove
  • Maroubra
  • Mascot
  • Matraville
  • Miranda
  • Monterey
  • Moore Park
  • Oatley
  • Oyster Bay
  • Paddington
  • Peakhurst
  • Peakhurst Heights
  • Penshurst
  • Pyrmont
  • Randwick
  • Redfern
  • Rockdale
  • Sans Souci
  • Sydney
  • Sylvania Water
  • Yarrawarrah

South West Sydney

  • Bangor
  • Bankstown
  • Bass Hill
  • Birrong
  • Cabramatta
  • Canley Heights
  • Carramar
  • Casula
  • Cecil Hills
  • Chester Hill
  • Condell Park
  • Edensor Park
  • Fairfield
  • Fairfield East
  • Fairfield West
  • Fairfield Heights
  • Georges Hall
  • Greenacre
  • Greenfield Park
  • Hammondville
  • Hinchinbrook
  • Holsworthy
  • Liverpool
  • Lurnea
  • Mount Lewis
  • Padstow
  • Padstow Heights
  • Panania
  • Picnic Point
  • Revesby
  • Revesby Heights
  • Sadleir
  • Smithfield
  • Villawood
  • Wakeley
  • West Hoxton
  • Yagoona

Other Areas

  • Castle Hill
  • Elizabeth Bay
  • Macquarie Park
  • Mosman
  • North Manly
  • Northbridge
  • Roseville
  • Sefton
  • Ultimo
  • Waterloo
View Whistleblower Policy

Our policies

Multicultural Care is committed to the principles of transparency and accountability and fostering a culture in which honesty, integrity and the highest ethical standards are maintained.

Multicultural Care encourages and supports the reporting of any conduct which may be considered illegal, unethical or an act of serious wrongdoing. Multicultural Care provides protections so that people can feel safe that they can report concerns confidentially and without fear of reprisal, disadvantage, or intimidation.

The purpose of this Whistleblower Policy is to provide guidance on how to raise concerns about suspected or actual unethical or illegal behaviour in good faith.